I Have To Share This……

Eleven days ago our TV, Broadband, and phone service went dead after an ice storm took out the supply cable that runs between two poles at the side of the house.

I contacted the cable company by cellphone and was told they would come and fix it. Two days later, I rang again and was told they were scheduled to come out that very day.

Of course, they didn’t.

Next day, I rang again, and was told they were scheduled to come out that very day.

Of course, they didn’t.

Next day, I rang again, and was told they were scheduled to come out that very day.

Of course, they didn’t.

This continued for eight days, until Friday, December 8th, when the lady again apologised for the delay and said they were quite definitely scheduled to be out that day, and they certainly would fix it before the weekend.

Of course, they didn’t.

The next day, I cleaned up both ends of the cable, soldered them together and restored my TV, Broadband, and phone service.

The cable is now lying, draped along my yard path, curving elegantly skywards to the pole at the far end of my yard.

Today, eleven days after the storm, three cable company vehicles arrived outside my house. One was towing a large cable drum.

“Aha!” I thought, “At last, they’ve come to fix my cable.”

The three vehicles all took turns to reverse into my drive and turn around (we live in a ‘dead-end’ road) before stopping in front of the house. One man left his vehicle, walked across the road to a property opposite, then returned a few moments later. After a quick discussion, all three vehicles proceeded to drive away.

That was two hours ago. They have not returned.

Do I care? Not in the least. My TV, Broadband, and phone service are working perfectly. As for the cable draped down the path, it may be a problem come spring when I venture back out of doors. If they haven’t returned by then I’ll probably give them a call. Though they may notice when I don’t pay my bill.

The name of the cable company? Insight Comunications of Illinois.

Avoid them like the plague.

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2 Replies to “I Have To Share This……”

  1. Three trucks! Good grief. If they have to send three to every site, then that explains their inability to accomplish much at all. I don’t know about not paying the bill, though. Won’t they just shut you down? I did ask for and received a discount when ours stayed out after a hurricane. Of course, given their ability to respond, that might take a few years as well.

  2. PM – They did eventually return, three hours later, and repaired all the lines in the street – except mine! To date (Wednesday, 13th) mine is still lying across the yard. Have I upset them, perhaps?

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