It looks like the terrorists have been at Blogger again. All their servers are down. Has anyone informed Homeland Security?
Frankly, I daily bless my decision to move from Blogger. It’s grown so big that I believe it’s stopped caring for its customers. This is a noticeable problem as companies become more “corporate”. Perhaps a better word would be “corpulent”. Once they grow so fat they no longer need to worry about survival, that’s when the customer loses importance.
If you don’t believe me, just compare the service that used to be available from the little shop down the road, to the likes of….say, Wal-Mart. And don’t be fooled by all this “Thank you for shopping at Wal-Mart. Have a nice day!” nonsense from the old biddy sat by the front doors. She’s paid to do that all day long. She couldn’t care less if you have a nice day or get run over by a number thirty-seven bus on your way home, just so long as she gets her paycheck every week.
It’s a carefully crafted veneer to fool you into thinking you’re important to them. Believe me, you’re not. Wal-Mart is so huge it no longer needs you – the customer. In truth, you need it.
Because there’s nowhere else for most of America to shop. Being huge means Wal-Mart can undercut any other retailer still scratching a living from the stale grain that fatchick Wal-Mart has discarded on the barnyard floor. Giving up Wal-Mart means spending more money; cash the average American doesn’t have spare these days.
And it’s not just Wal-Mart. Try obtaining any sort of reasonable service from AT&T, Comcast, Verizon, or any other of the giant telecommunication companies. Oh, sure, after hanging on the phone for three days you’ll get a friendly Asian from Bangladesh, or a Somaliland native who hasn’t a clue what you’re talking about – nor you, him – but get your problem fixed? No way!
Americans now serve the corporates. You are there for their convenience. Once upon a time it was the other way around, but not anymore.
Now let me just see if Blogger is allowing its customers access yet.
No. Still the “Error 500” message.
Perhaps they’ve just closed down for their coffee break.
Filed under: Customer disservice